Once the progress bar completes, select Save All Information.Click Yes to the prompt (if you see one).Type the following and then press Enter: dxdiag.This will tell us some additional information about your computer hardware and drivers.Open the Capture Window or Snagit Editor.Snagit replaces the native print screen function and extends it with additional features. Snagit is available in English, French, German, Japanese, Portuguese and Spanish versions. It is created and developed by TechSmith and was first launched in 1990. If you can open Snagit, this text file will give us detailed information about your version of Snagit. Snagit (formerly SnagIt) is screen capture and screen recording software for Windows and macOS.For example, was it while capturing or was it while editing? If there are no specific steps and the crash seems to be random, then please provide details about what actions you took before Snagit crashed to help our team assist you. In the Capture window, click the shortcut field under the Capture button and press the desired key combination on the keyboard. If there are specific steps that consistently reproduce the crash, then include those in the ticket. Mac Tip: Change the Capture Hotkey in the Capture Window.When submitting a support ticket, please provide as much of the following information as possible to assist in the process: If none of these suggestions help, submit a support ticket and we can troubleshoot with you. Some of the most popular manufacturer's support sites are listed below: Windows attempts to find these automatically, but often there are more recent ones available.
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